Shh…

Our professional exchanges are usually guided by a concern for efficiency. As much value as possible (for others and for oneself) must be created in as little time as possible. This leaves little room for… silence. And yet, so rich. Read more

Negative feedback: a user’s handbook

Providing negative feedback to a colleague is no easy thing. Especially given how it can easily become counterproductive to the goal, which is to modify a behavior so as to optimize a result. Feedback that works always exhibits a few basic features: it’s short and specific, it shows the path, it focuses on the inappropriate behavior, and it is offered with good intentions. Read more